Privacy Policy

Effective date: 16 July 2026

1. Introduction

DH Waste Management ("we", "our", "us") is committed to protecting your personal information and respecting your privacy.

This Privacy Policy explains how we collect, use and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect:

• Name.
• Address.
• Email address.
• Telephone number.
• Collection address.
• Billing address.
• Waste collection details.
• Photographs of waste supplied for quotations.
• Payment information (processed securely by third-party payment providers).
• Website usage information via cookies.

3. How We Use Your Information

We use your information to:

• Provide quotations.
• Arrange waste collections.
• Process payments.
• Communicate regarding bookings.
• Respond to enquiries.
• Improve our services.
• Comply with legal obligations.
• Maintain waste transfer records where required.

4. Lawful Basis

We process your data because:

• It is necessary to perform our contract with you.
• We have legal obligations under waste management legislation.
• We have legitimate business interests.
• You have provided consent where required.

5. Data Sharing

We do not sell your personal data.

Information may be shared with:

• Licensed waste transfer stations.
• Payment providers.
• Accountants.
• Government authorities where legally required.

6. Data Retention

We retain information only for as long as necessary.

This may include:

• Customer records.
• Invoices.
• Waste Transfer Notes.
• Accounting records.

Legal retention periods may apply.

7. Your Rights

You have the right to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion where appropriate.
• Restrict processing.
• Object to processing.
• Request data portability.
• Complain to the Information Commissioner's Office (ICO).

8. Cookies

Our website uses cookies. You can accept, reject or customise non-essential cookies at any time through the cookie banner. We use three categories:

• Essential — required for the site to function (for example, remembering your cookie choices). Always on.
• Analytics — helps us understand how visitors use the site so we can improve it. Set only with your consent.
• Marketing — used to measure ad performance and show more relevant messages. Set only with your consent.

You can withdraw consent at any time by clearing this site's cookies in your browser, which will re-display the banner on your next visit.

9. Security

We use reasonable technical and organisational measures to protect your information from unauthorised access, loss or misuse.

10. Contact

Privacy enquiries should be sent to:

DH Waste Management

• Email: info@dh-waste.co.uk
• Telephone: 0121 517 2790

Questions? Get in touch.